Customer Support

need help!

we have...

  • Knowledge base full of answers
  • Step by step Video Tutorials
  • Email support via our Online Helpdesk
  • Live Support - chat to us
  • Phone support - as a last resort

Four Easy Steps

  • Step One -

    step ONE

    QUICK HELP

    Access all the information you need to quickly self manage your account.

  • Step Two -

    step TWO

    EMAIL SUPPORT

    The most efficient and quickest way to gain support is to open a ticket through your account area.

    Email Address

    Password


    Forgot Password?

  • Step Three -

    step THREE

    ONLINE CHAT

    Chat directly with our support staff if you are having minor problems that can be answered quickly.

    Live Help

    Support staff always available 10am - 6pm Mon-Fri

    Limited availablity out of these hours and weekends, please use Helpdesk (step 2)

  • Step Four -

    step FOUR

    PHONE SUPPORT

    Please use this as a last resort

    Priority will be given to those who have logged a support request via step 2

    Please have copies of emails sent via step 2 in front of you before you call

    Ph:(02) 6686 6262

    Support staff always available 10am - 6pm Mon-Fri